Who can I contact if I have a question?
Email [email protected] and I’ll get back to you with an answer as soon as possible.
Last updated: May 11, 2026 01:19
Can I pick up my rewards at UK Games Expo?
Yes! If you’re heading to the UK Games Expo any time this May 29-31st you can collect your reward from my stand (3A-412). Please email by May 27th if you’d like to do this, so I can wrap everything up nicely for you.
If you choose to do this but forget to pick up your rewards at the show, don’t worry. I will email you afterwards to sort out onward shipping.
Last updated: May 11, 2026 01:23
My rewards arrived damaged. What can I do?
Oh no! I take every care I can with packaging, but accidents are bound to happen en route. Please email me ([email protected]) with photos of damaged rewards – and ideally, packaging if that’s the cause – and I’ll make it right.
Last updated: May 11, 2026 01:25
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.